Frequently Asked Questions

It depends where you are ordering from! We make each Zonky to order either in our UK or Netherlands Hub.

We even work with small independent British businesses on collaboration projects for our Activity Packs.

At Zonky, we strive for excellence and only produce the best quality products. That's why we use commercial grade, CERTIPUR verified foam filling inside a super soft, vegan suede cover.

The complete set is made up of 6 modular pieces including:

1 x foldable base

1 x foldable base support

2 x triangular pillows

2 x cuboid pillows

1 x machine-washable outer cover

The Outdoor Zonky also comes with an additional inner lining.

Configured as a sofa, The Zonky measures 136 cm long across the front, with a seat depth of 68 cm and overall height of 50 cm.

Individual Pieces:
• Base 1 (extended): 136cm x 68cm x 14cm

• Base 2 (extended): 136cm x 68cm x 7cm

• Rectangle: 47cm x 20cm x 14cm

• Triangle: 47 cm x 26cm x 27cm

Dimensions are approximate.

It is, in fact, extremely safe for families!*

The Zonky is hypoallergenic, fire retardant and made with shock absorbing foam.

*Adult supervision advised

The Zonky Play sofa is water resistant; spilled juice and accidents can be wiped away. Feel free to pop the covers in the washing machine if a more severe spill happens!

Our Outdoor Covers are perfect for taking your Zonky outside. They're water repellent; plus the inner corovin liner reduces the chance water can reach the foam.

Once your item has been dispatched, we aim to deliver within 24-48 hours.

You may experience minor delays during product launches and peaks times like Christmas.

If you live in the UK (excluding Northern Ireland), Belgium, France, Italy, Spain, Netherlands or Germany, you're in luck! Delivery is completely FREE.

Shipping to Northern Ireland is £14.99.

Yes, we offer shipping to Jersey, Guernsey and the Isle of Man. There will be a charge of £14.99, due to extra costs to ship from England

Yes, we offer shipping to Northern Ireland. There will be a charge of £14.99, due to extra costs to ship from England

We currently ship to Belgium, France, Germany, Italy, Spain, Netherlands, Ireland, Sweden, Portugal, Poland, Denmark and Austria!

The Zonky will arrive in one box.

Shipping box dimensions: 70cm × 60cm × 56cm

We accept all major credit/debit cards, PayPal and Shopify payments.

Need to cancel? Don't fret. As long as your order has not yet been dispatched, just log into your account and request a cancellation.

If your item has already been dispatched, you will need to process a return.

You can return unused, resealed items up to 30 days after purchasing. To start the returns process, email us at customercare@zonky.uk.

We do not provide exchanges for logistical reasons. You will need to return your item and re-order the correct product.

In the unlikely event that you encounter any defects or issues with your purchased product, you are entitled to avail of our comprehensive 12-month guarantee. Within this period, feel free to return the item to us (we'll pay for postage!), and we will gladly provide you with a complimentary repair. Please reach out for us so we can send you a pre-paid postage label.

Accidents happen! If you've received a faulty item, email us at customercare@zonky.uk with your name, order number and images. We'll try our best to make things right.

In the unlikely event that you encounter any defects or issues with your purchased product, you are entitled to avail of our comprehensive 12-month guarantee. Within this period, feel free to return the item to us (we'll pay for postage!), and we will gladly provide you with a complimentary repair. Please reach out for us so we can send you a pre-paid postage label.

The Zonky is bound to get a little mucky, so let's go over a few cleaning tips and tricks:

Vacuum The Zonky to remove crumbs, dust & fluff.

For most spills, pat dry with a damp cloth and spot clean with upholstery cleaner and warm water.

To deep clean, machine wash on cold with similar colours and leave to air dry.

Do not iron.

We advise using upholstery cleaners to spot clean and to wash, most household washing detergents will do just fine. Avoid using harsh ingredients and fabric softeners, as they break down fibres in the fabric. Do not use bleach.

To clean your foam, we suggest spot cleaning with a warm cloth and allowing to dry near a fan or open window. Make sure that the foam is completely dry before putting the covers back on.

Although not waterproof, it is indeed, water-resistant. Small spills will roll off the surface and can be pat dry.

YES! We want everyone to get the most out of learning with Zonky. All our Activity Packs are completely free, with no hidden fees, for you to enjoy time and time again.

Once you've picked your Activity Pack, simply add to cart, fill in your details and checkout as usual.

You'll be emailed a link when your Activity Pack is ready to download.

We want to see your creations and how well you get on. Tag us on Instagram once completed @zonky.uk.

New Activity Packs will be available to download monthly. Check here for release dates, or sign up to our mailing list for reminders.